Frequently asked questions.

Will I really pay the same as booking direct?

Yes — the same publicly available rate, and often a better one through preferred-partner and promotional rates. We show you the comparison before you confirm.

Is there a fee for your service?

No. Hotels pay our commission, so the booking costs you nothing beyond the room rate.

How do I pay?

You pay the hotel directly, exactly as if you'd booked their own site. We never hold your money or card details.

What if the price drops after I book?

We monitor your booking. If your rate becomes cheaper before your stay, we rebook you at the lower price — automatically.

Can I use my corporate or negotiated rate?

Yes. Share any corporate or negotiated codes and we'll compare them against the advisor rate, then book whichever leaves you better off.

Who holds my booking and my payment?

The hotel does. You pay them directly on their normal terms — we never hold your card or your money.

What perks can I expect?

Typically breakfast for two, a property credit (often around $100), room-upgrade priority, early check-in / late check-out and preferred treatment — confirmed in writing for each booking. These are indicative; exact benefits vary by property. See the benefits.

Do I still earn points and keep my status?

Yes. At Marriott, Hyatt, Hilton, IHG and Accor you earn points and keep your elite status as normal — our perks stack on top. Independent brands such as Four Seasons and Aman have no points scheme, so the perks themselves are the benefit.

Is there a minimum stay?

No. A single night earns the full perk package.

Do the perks apply on points (award) stays?

On paid rates, yes. Award and some promotional rates can be excluded — we'll flag that upfront and help you weigh cash versus points.

Can I combine the perks with my elite status?

Yes — that's the point. Our amenities sit on top of your Marriott Bonvoy, World of Hyatt or Hilton Honors elite benefits; you receive both.

Do I still get status benefits like lounge access and suite upgrades?

Yes. Your elite benefits are unchanged — whatever your tier earns (lounge access, upgrades, guaranteed late checkout) still applies, with our breakfast, credit and welcome amenity added on top.

What kinds of special offers are there?

Two kinds: programme-wide offers — a complimentary third or fourth night, doubled credits, or half-board — and hotel-specific promotions. We apply whatever is live for your dates, stacked on your standard perks.

Do the perks apply to suites, not just entry rooms?

On most paid rates, yes — including many suites. A few entry-level or promotional rates are excluded; we confirm exactly what applies before you book.

Why book through you instead of direct?

Same rate, plus perks you can't get on the hotel's own site, a holistic view of your best value (cash vs points, corporate codes), automatic price monitoring, and a real person in your corner — without slowing you down.

How quickly do you respond?

Our global team replies in around two hours on average, so booking with us is as fast as booking direct.

Which hotels can you book?

Over 7,000 properties worldwide across the major preferred-partner programmes, plus independents. If you have a specific hotel in mind, just ask.

What if I need to cancel or change?

Your rate's own cancellation policy applies, unchanged. You message us and we handle the hotel.

How do I get started?

Tell us about your trip and we'll come back within about two hours with options. Plan a trip.

What if I want to make changes?

Just message us. A date change, an extra night, a different room, an early arrival or a special request — we handle it with the hotel so you don't have to.

Can you book more than hotels?

Yes. Flights, transfers, tours, restaurant reservations and full itineraries — the hotel is usually just the starting point.

What do you need from me to begin?

Your destination, rough dates and budget are enough to start. Your loyalty numbers, status and any corporate codes help us sharpen the recommendation, but they're optional.